I used to have AT&T internet service. That is, until they surreptitiously increased rates without sending me any kind of communication. Then I asked for paper bills to be sent, instead of electronic ones. The company decided to just forgo sending me any bills whatsoever. I guess they saw this as another revenue stream, since they happily decided to sneak late fees into my bills instead. Shame on AT&T for taking advantage of customers like that.